Terms & Conditions

Policies

All of my products are handmade with great attention to detail and care. Because of the handmade nature of my work there may be slight variations to the items shown in the pictures but this makes your item truly unique!

Payments & Details

Payments on purchases are made via paypal. I take full payment on all items including made to order & personalised items. Please ensure that I have all the correct details and requirements on personalised items as I am unable to change anything once I have started your order and I cannot replace or refund the cost of the item. It's also very important that I have the correct shipping address as I do not take any responsibility for items sent to the incorrect address, unless it is an error on my part of course.

Delivery

I send items via Royal mail and I always get proof of postage. I offer FREEPOST on all items to the UK. On some items I offer Special or Two Day Delivery Service. You will have the chance to choose one of these options during the checkout process.

Overseas shipping is charged at £4.00 per item and sent via airmail. Each additional item is £1.00. Signed for Delivery is available to purchase during the checkout process. Unfortunately I cannot send any artwork overseas.

Returns

I hope that you will be very happy with your order but if for any reason you wish to return your item then please contact me within 7 days of receiving your order. Please do not return the item without contacting me first as I reserve the right to refuse the item.

Once I have agreed to a refund and the item is returned to me, a refund will be issued for the cost of the item. I do not refund the postage costs unless the item is not as ordered or damaged, in this case I will also refund the postage costs to you.

Please ensure that items are packaged securely. If for any reason I receive the item back damaged or not in the condition I originally sent it to you I reserve the right to refuse the item and no refund will be given.

Personalised & Made to Order items cannot be returned or refunded unless they are faulty or damaged upon receipt.

Miss Shelly Designs © 2017